Refund policy

30-Day Happiness Guarantee

We want you to love your Peptle ritual. If you're not happy with your purchase for any reason, contact us within 30 days of the date your order was delivered and we'll issue a full refund of the product price to your original payment method.

How to request a refund

Email us at support@getpeptle.com within 30 days of delivery. Please include your order number and a short note about why you'd like a refund. We'll review your request and reply within 2 business days.

Requests after 30 days

Refund requests made more than 30 days after your order was delivered are not eligible for a refund.

Damaged, defective, or incorrect items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number and a photo, and we'll make it right.

Shipping costs

Original shipping charges are non-refundable, unless your item arrived damaged, defective, or incorrect.

Refund timing

Once your refund is approved, it will be issued to your original payment method. Depending on your bank or card provider, it may take 5 to 10 business days to appear on your statement.

Contact

Questions about this policy? Email us at support@getpeptle.com.

This policy does not limit any rights you may have under applicable consumer protection laws.